Ambrosia Candles offers refunds or exchanges on purchases made via www.ambrosiacandles.com.au under the below conditions:
We do our very best to ensure that products are well protected when shipped to our customers. In the instance of goods that are broken or damaged in transit, you must contact us within 72 hours of receiving your delivery. Refunds or exchanges will not be accepted after this time. You will be required to email a photo of the damaged product to email@example.com and we will arrange a replacement of the identical item for you. You may be requested to return the damaged product to Ambrosia Candles. If this is required of you, please return the product in the original packaging it arrived in using Australia Post Parcel Service. Postage charges will be refunded for the return of faulty or damaged products.
In respect to undamaged products, if you wish to refund or exchange your purchase, you must contact us within 7 days of receiving your delivery. Please note that return and replacement delivery costs are at the expense of the customer. Products must be received in a resalable condition when returned to Ambrosia candles. We suggest you return the candle to us carefully packaging the candle in the original shipping box with sufficient padding to protect the product.
Unfortunately we will not accept returns or exchanges on sale items unless the product is faulty or damaged. We will endeavour to offer a replacement item where available if the product is faulty.
If you wish to exchange or refund a purchase, please contact us on 0422 792 782 or firstname.lastname@example.org to discuss the next steps.